How can we help?



How to Choose the Right Shoe Size?
How to Clean Dbeck® Shoes?
Where Are Dbeck® Products Made?

Hello, they are Italian. The production of these styles involves multiple processes and undergoes quality testing before shipment. You can assured about quality of our products. The goods are shipped from both Europe and Asia.

How Can I Contact You?

We would love to hear from you, contact us on:


Do I Need to Have an Account to Order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
What Payment Methods Can You Use?

We accept major credit cards (VISA, Mastercard, Discover, AMEX, Diners, Shop, Apple Pay) and PayPal payments.

How Secure Is My Online Order?

When purchasing online using your credit card, all of your information is entered into a secure web page. Your information is then encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Are There Any Exchange Rates?

All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.


Why Haven't I Received a Reply After Contacting Your Customer Email?

Thank you for contacting our customer email.
We value each customer's inquiry and strive to provide prompt and effective responses.

Here are some possible reasons why you haven't received a reply and the corresponding solutions:


- Please ensure that your email was not flagged as spam and check your spam folder.
- Sometimes emails can be filtered or blocked, causing them to not reach the recipient's inbox. If possible, add our email address to your contacts or whitelist.


- In some cases, there may be technical glitches or delays in the email system, causing issues during the delivery process.
- If you haven't received a reply after a certain period, please be patient and ensure that your email system is functioning properly.


- Make sure you provide sufficient, clear, and detailed information in your email so that we can understand and respond to your question or request.
- Include as many relevant details as possible, such as order numbers, contact information, or any other pertinent information to assist us in helping you better.


- Our customer support team may have working hour limitations or operate in different time zones. If you sent the email during non-working hours, it may result in a delay in response.
- Please review our working hours and send the email during those times for a faster response.

If you still haven't received a reply, please resend the email or try contacting us through alternative methods.
We apologize for any inconvenience caused and assure you that we will attend to your request and respond to your email as soon as possible.
Thank you for your support and patience!

How Do I Use The Discount Code?

Please enter the discount code on the payment page before payment to get the discounted price. For detailed instructions, please click the link to see how to use it👉How To Use The Discount Code


Can I Change My Shipping Address After Placing an Order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

If you need to modify the address, please contact us in time:

How Long Does Shipping Take?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

Get in touch

Have questions about your order, or a general enquiry?